Front of House Manager (Hospitality Manager)

blue wavy smoke on white background

Front of House Manager (Hospitality Manager)

Overview

What You’ll Do

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our staff; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers also have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include hiring, scheduling, Associate development, and training, ordering and inventory management, facilities maintenance, and marketing.

Key Responsibilities

How You’ll Do It

  • Supervise the team in providing best-in-class service on a daily basis
  • Coach and develop the team and drive Associate engagement
  • Uphold operating procedures and service and safety standards, especially Guest Satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Delegate tasks as needed
  • Demonstrate Suite Shots Core Values: Fun, One Team, Excellence, Forward Thinking and Caring
  • Focus on business metrics to drive performance
  • Maximize profit and revenue
  • Perform other operational duties as assigned by your manager

Key Qualifications

What We’re Looking For

  • 5+ years of restaurant, hotel or golf course management experience
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Willingness to lead a FUN team!