Sales Account Manager

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Sales Account Manager

Overview

The Sales Account Manager is responsible for selling the exciting experience of Suite Shots primarily through contracted events.  The primary event market of focus for this position will be corporate clients which the Account Manager will work directly with to build their perfect event.  The Account Manager will also assist with social market bookings as demand dictates.  This position is responsible for delivering outstanding guest service throughout all stages of the sales process including ongoing post-event follow-up to ensure repeat business and referrals.  The Account Manager is also expected to foster new client opportunities via outbound efforts and networking in the community to drive sales.

Key Responsibilities

  • Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by Suite Shots Leadership team in advance on a monthly (period), quarterly and annual basis
  • Strive to deliver an unparalleled guest experience on the phone, via email and with in-person communication from inquiry stage to post-event follow up
  • Foster client relationships through ongoing communication with contacts to ensure repeat business and referrals
  • Utilize established reports and dashboards to ensure personal sales Key Performance Indicator’s (KPI’s) are being met or exceeded
  • Partner with the Suite Shots Leadership team to foster a fun, competitive, results centered and engaged sales culture/environment
  • Be open and eager to learn new sales skills
  • Work in collaboration with the sales team and other departments within the venue
  • Proactively strive to maintain high levels of quality, accuracy, and process consistency
  • Proactively engage in outbound sales activity and networking in the community
  • Lead and participate in all daily and weekly Sales Team meetings
  • Other duties as assigned
  • Embrace and Promote Suite Shots Vision and Mission through our Core Values of Fun, One Team, Excellence, Forward Thinking and Caring

Key Qualifications

  • 5+ years of current sales experience, preferable in hospitality, restaurant or entertainment venue focused on event/ticket sales
  • Bachelors Degree in Business Administration, Sport Management, or Sales/Marketing preferred. Will also consider applicants with relevant work history
  • Ability to communicate effectively with new guests, return guests, co-workers and management 
  • Strong computer skills, particularly with Excel, Word, PowerPoint and CRM Applications
  • Strong interpersonal and people skills as well as written and verbal communication skills
  • Solid organizational and project management skillsets
  • Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure
  • Excellent pace and energy, self-motivated
  • Ability to maintain and project professionalism, internally and externally, at all times
  • Flexible in approach; can readily adapt to business and team needs and changes
  • Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines
  • Willingness to lead a culture of FUN!